Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 770-696-1486 or make an appointment online!what our customers say
I used to live in this area and when I returned to buy a car I was happy to see this shop was still around. They did a pre-sale inspection for me, and were able to work me into their busy day. The cost was $139, and would include up to 3 cars to be inspected. To compare, the Toyota dealer was $160 per car and it's only a visual inspection. This was a great relief to know I could look at multiple cars without paying for each one. They did a thorough inspection and talked me through the whole thing. I was super impressed with their knowledge and dedication to doing a good job. I would trust them with other needs for my vehicle.
Do you remember when mechanics were the good guys? Truly loyal to their craft of automotive wizardry? When was the last time a "service writer" smiled (without deviously licking their chops), and made sustained eye contact with you when entering the facility? In movies they are helpful, honest, and dependable. Although in real life most interactions with the auto repair industry leave one with a sense of wonder, doubt, and the ever present, possible easy deception.... Have you ever encountered a mechanic or shop that told you what you need to do, what you should do and what you should save for? I know it's an easy concept, just think about it for a second..... Automotive enthusiasts aka repair technicians/mechanics know that your vehicle is an investment, not just a transportation device. In transportation safety is always paramount, so why not trust in people who see every vehicle as an extension of the customer (it is your baby after all) and treat it more like a doctor would a patient? With doctors, you make an appointment you walk in, they ask questions, and charge you $150 dollars. Then send you off to the next place for some testing, but you trust them because they have a large building, spotless uniforms and clean floors (dealerships). Why not take your baby/ investment to an automotive Dr. and shamen, who has the equivalent education of an 3 automotive PHD's (owner/ lead tech has ~40 years of successful businesses)! Long story short... I, myself am a mechanic and frequently take my children/ cars to his shop for all repairs. There is no greater remark possible in the auto repair industry than a referral!!! I guess this is mine. Thanks Grey! And remember, diagnostic fees are expected in all industries! You are paying for Dr's visit after all!
